Patient Experience Concierge (Healthcare)

Emergency Physicians Professional Association; Eagan (MN); On-site; USD 30,000 - 39,000; Full time

Job summary

Kids for the Future in Minnesota is seeking a Guest Coordinator for Urgency Room to ensure a positive guest experience. Greet guests, manage appointments, and facilitate clear communication between guests and healthcare providers to support patient-centered workflows.

The role emphasizes strong communication, basic computer skills, and teamwork across departments, with day and evening shifts and occasional travel to other Urgency Room locations for trainings.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably healthcare.
• Strong communication and interpersonal skills.
• Proficiency in basic computer skills.

Responsibilities

• Greet and assist guests upon arrival, creating a warm welcome.
• Manage scheduled and walk-in patient interactions for a seamless experience.
• Respond to guest inquiries via phone, email, and in person with accurate information.
• Maintain records of guest interactions and feedback to improve service.
• Collaborate with departments to ensure cohesive guest care and satisfaction.

Skills

Customer service

Communication

Computer skills

Education

High school diploma

Tools

EMR systems

Scheduling software

Job description

Kids for the Future in Minnesota is seeking a Guest Coordinator for Urgency Room to ensure a positive guest experience. Greet guests, manage appointments, and facilitate clear communication between guests and healthcare providers to support patient-centered workflows.

The role emphasizes strong communication, basic computer skills, and teamwork across departments, with day and evening shifts and occasional travel to other Urgency Room locations for trainings.