Patient Experience Concierge – Guest Services

Sentara Health; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental & Family Leave

401k with Employer Match

Tuition Assistance

Student Debt Pay Down

Life Insurance

Disability Insurance

Emergency Backup Care

Legal Resources Plan

Job summary

Sentara RMH Medical Center in Harrisonburg, VA seeks a Guest Services Representative to join the front desk team on a full-time basis. The role focuses on greeting patients and visitors, addressing questions, and coordinating with clinical staff to support a positive patient experience.

With a 1-year customer service requirement, the position emphasizes a welcoming environment, clear communication, and collaboration with the care teams to resolve concerns quickly and kindly.

Qualifications

• High School Grad or Equivalent (Required)
• Customer Service experience - 1 year (Required)

Responsibilities

• Serve as a liaison between patients, families, visitors and hospital staff to create a welcoming environment.
• Address concerns promptly to ensure a smooth and comfortable patient experience and assist with wayfinding and inquiries.

Skills

Customer Service

Guest Relations

Communication

Education

High School Diploma or GED

Job description

Sentara RMH Medical Center in Harrisonburg, VA seeks a Guest Services Representative to join the front desk team on a full-time basis. The role focuses on greeting patients and visitors, addressing questions, and coordinating with clinical staff to support a positive patient experience.

With a 1-year customer service requirement, the position emphasizes a welcoming environment, clear communication, and collaboration with the care teams to resolve concerns quickly and kindly.