Guest Services Representative

Sentara Health Plans; Harrisonburg (VA); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Long-Term Disability & Short-Term Ill.

Life Insurance

401k/403B with Employer Match

Tuition Assistance

Student Debt Pay Down

Pet Insurance

Legal Resources Plan

Job summary

Sentara Health Plans is seeking a Guest Services Representative at Sentara RMH Medical Center in Harrisonburg, VA. This part-time role focuses on welcoming patients and visitors, addressing needs, and serving as a friendly liaison with the medical team.

The position requires a high school diploma and at least one year of customer service experience. The ideal candidate will excel in a fast-paced hospital environment, demonstrate strong communication skills, and reflect the organization’s

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience required.

Responsibilities

• Greet patients, families and visitors; assist with inquiries and directions.
• Serve as a liaison between patients and hospital staff to address concerns.
• Create a welcoming, calm environment to ensure a smooth and comfortable experience for patients and guests.

Skills

Customer service

Education

High School Diploma or Equivalent

Job description

Job Overview

City/State Harrisonburg, VA Work Shift Rotating

Overview: Sentara Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring Guest Services Representatives - Part Time The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. They are responsible for providing a welcoming and genuine environment and addressing concerns to ensure a smooth and comfortable experience for patients.

Education

High School Grad or Equivalent (Required)

Certification / Licensure

No specific certification or licensure requirements

Experience

Customer Service experience - 1 year (Required)

Talroo - Allied Health, customer service, guest services, front desk, reception, concierge .

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan

Sentara RMH Medical Center, a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents, employing 2600 locals. The 238-bed community hospital has been serving Harrisonburg, Rockingham County and surrounding areas since 1912, then partnered with the Sentara Health System in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the-art center equipped with the latest cancer fighting technologies available in the nation administrating more than 18,000 cancer treatments. With 1800 delivered babies, 60,000 emergency patients and 21,000 surgical procedures, Sentara has a position for you. We improve health every day, come be a part of the community.

Our Caring Workplace Environment

• A Caring Commitment serving our community for 100+ years
• Free and convenient parking
• Collaboration and shared governance
• CMS 5-Star and Magnet designated hospital
• EAP - 24 x 7

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara "Employer of Choice" for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce.

Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.