Guest Services Representative

Sentara Health; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental & Family Leave

401k with Employer Match

Tuition Assistance

Student Debt Pay Down

Life Insurance

Disability Insurance

Emergency Backup Care

Legal Resources Plan

Job summary

Sentara RMH Medical Center in Harrisonburg, VA seeks a Guest Services Representative to join the front desk team on a full-time basis. The role focuses on greeting patients and visitors, addressing questions, and coordinating with clinical staff to support a positive patient experience.

With a 1-year customer service requirement, the position emphasizes a welcoming environment, clear communication, and collaboration with the care teams to resolve concerns quickly and kindly.

Qualifications

• High School Grad or Equivalent (Required)
• Customer Service experience - 1 year (Required)

Responsibilities

• Serve as a liaison between patients, families, visitors and hospital staff to create a welcoming environment.
• Address concerns promptly to ensure a smooth and comfortable patient experience and assist with wayfinding and inquiries.

Skills

Customer Service

Guest Relations

Communication

Education

High School Diploma or GED

Job description

City/State

Harrisonburg, VA

Work Shift

Rotating

Overview:

Sentara Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring Guest Services Representatives - Full Time

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. They are responsible for providing a welcoming and genuine environment and addressing concerns to ensure a smooth and comfortable experience for patients.

Education

• High School Grad or Equivalent (Required)

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service experience - 1 year (Required)

Talroo - Allied Health, customer service, guest services, front desk, reception, concierge

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara RMH Medical Center , a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents, employing 2600 locals. The 238-bed community hospital has been serving Harrisonburg, Rockingham County and surrounding areas since 1912, then partnered with the Sentara Health System in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the‑art center equipped with the latest cancer fighting technologies available in the nation administrating more than 18,000 cancer treatments. With 1800 delivered babies, 60,000 emergency patients and 21,000 surgical procedures, Sentara has a position for you. We improve health every day, come be a part of the community.

Our Caring Workplace Environment

• A Caring Commitment serving our community for 100+ years
• Free and convenient parking
• Collaboration and shared governance
• CMS 5-Star and Magnet designated hospital
• EAP – 24 x 7

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.