Guest Experience Associate — Front Desk & Concierge

Sentara Health; South Boston (VA); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Parental leave

Family caregiver leave

Disability insurance

Life Insurance

401k match

Tuition assistance

Student debt payoff

Pet insurance

Legal resources

Annual bonus eligibility

Job summary

Sentara Halifax Regional Hospital in South Boston, VA is hiring a Guest Relations Representative to serve as a liaison between patients, families, visitors and the medical team. You will help create a welcoming environment and address concerns to ensure a smooth, comfortable experience.

The role includes cross training on the switchboard and rotating shifts. Flexible schedule with minimum 8 hours per week; High School diploma and 1 year of customer service experience are required.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience required.
• No specific certification or licensure required.

Responsibilities

• Act as liaison between patients, families, visitors and hospital team.
• Provide a welcoming and genuine environment and address concerns to ensure a smooth experience.
• Cross-train on the hospital switchboard.
• Work rotating shifts with a minimum of 8 hours per week.

Skills

Customer service

Interpersonal skills

Communication

Switchboard operations

Education

High school diploma or equivalent

Tools

Switchboard

Job description

Sentara Halifax Regional Hospital in South Boston, VA is hiring a Guest Relations Representative to serve as a liaison between patients, families, visitors and the medical team. You will help create a welcoming environment and address concerns to ensure a smooth, comfortable experience.

The role includes cross training on the switchboard and rotating shifts. Flexible schedule with minimum 8 hours per week; High School diploma and 1 year of customer service experience are required.