Patient Experience Concierge | Front Office Leader

Trillion Health & Hormone; Lincoln (NE); On-site; USD 28,000 - 33,000; Full time

Job summary

Trillion Health & Hormone in Lincoln, NE is seeking a friendly Patient Services Coordinator to be the welcoming face of our clinic. This in-person role requires energy, confidence, and strong organization to support patients and the clinical team.

You will greet patients, schedule appointments, manage provider calendars, answer phones, verify basic information, and help maintain a smooth patient flow. Previous customer service or fast-paced service experience is preferred; medical office

Qualifications

• Experience in customer service or fast-paced service environment preferred.
• Medical office experience is a plus but not required.
• Strong communication and organizational skills.

Responsibilities

• Greet patients warmly and professionally to create a welcoming first impression.
• Coordinate appointments and manage provider schedules to maintain smooth patient flow.
• Answer phones, respond to patient inquiries, and follow up on needs.
• Register patients, verify basic information, and process payments.

Skills

Customer service

Communication

Organization

Multitasking

Phone etiquette

Job description

Trillion Health & Hormone in Lincoln, NE is seeking a friendly Patient Services Coordinator to be the welcoming face of our clinic. This in-person role requires energy, confidence, and strong organization to support patients and the clinical team.

You will greet patients, schedule appointments, manage provider calendars, answer phones, verify basic information, and help maintain a smooth patient flow. Previous customer service or fast-paced service experience is preferred; medical office