Patient Services Specialist: Confident, Caring & Organized

Trillion Health & Hormone; Norfolk (NE); On-site; USD 30,000 - 36,000; Full time

Job summary

Trillion Health & Hormone in Norfolk, NE is seeking a Patient Services Specialist to deliver exceptional patient care in person. The role emphasizes welcoming patients, educating them about services and pricing, and guiding them through their care journey with accuracy and empathy.

The position requires strong communication, organization, and problem-solving in a fast-paced setting. In addition to handling appointments and payments, you’ll collaborate with clinical and administrative teams to

Qualifications

• Experience in customer service, hospitality or patient services preferred
• Previous medical office experience helpful but not required
• Excellent communication and organization skills
• Ability to discuss pricing and payments confidently

Responsibilities

• Make an outstanding first impression when welcoming patients
• Educate patients about services, processes, and next steps in care
• Lead conversations about pricing, payment options, and financing
• Coordinate appointments and manage provider schedules
• Prepare patient documentation, estimates, consent forms, and financial agreements
• Verify insurance information and process payments
• Maintain accurate patient and financial records
• Coordinate with clinical and admin teams to ensure consistent information
• Assist patients in understanding care options and next steps
• Identify opportunities to improve workflows and the patient experience

Skills

Outgoing personality

Communication skills

Organization

Problem solving

Tech-savvy / EMR

Teamwork

Money handling

Tools

Billing systems

Electronic Medical Records (EMR)

Job description

Trillion Health & Hormone in Norfolk, NE is seeking a Patient Services Specialist to deliver exceptional patient care in person. The role emphasizes welcoming patients, educating them about services and pricing, and guiding them through their care journey with accuracy and empathy.

The position requires strong communication, organization, and problem-solving in a fast-paced setting. In addition to handling appointments and payments, you’ll collaborate with clinical and administrative teams to