Patient Experience & Care Coordinator

Trillion Health and Hormone; Norfolk (NE); On-site; USD 30,000 - 36,000; Full time

Job summary

Trillion Health & Hormone in Norfolk, NE is seeking a Patient Services Specialist to enhance the patient experience. You will greet patients, educate them about services, discuss billing options, and coordinate appointments with care teams in person.

The role emphasizes strong communication, organization, and ownership to ensure patients feel informed, supported, and welcomed throughout their healthcare journey. Prior front desk or medical office experience is appreciated.

Qualifications

• Experience in customer service, hospitality, patient services, or another fast-paced, people-focused environment is preferred.
• Previous medical office experience is helpful but not required.

Responsibilities

• Make an outstanding first impression and welcome patients with enthusiasm, professionalism, and confidence.
• Educate patients about services, treatment processes, appointment prep, and next steps in care.
• Discuss service pricing, payment options, and financing in a clear, professional way.
• Coordinate appointments, manage provider schedules, and ensure patients are prepared for visits.
• Prepare patient documentation, treatment estimates, consent forms, and financial agreements with accuracy.
• Verify insurance information, process payments, and maintain patient/financial records.
• Communicate with clinical and administrative teams to ensure consistent information and service.
• Answer questions, address concerns, and guide patients through care options.
• Identify opportunities to improve workflows, communication, and overall patient experience.

Skills

Outgoing personality

Excellent communication

Organizational skills

Multi-tasking

Initiative

Tech-savvy

EMR experience

Team player

Tools

Billing systems

EMR/EHR

Job description

Trillion Health & Hormone in Norfolk, NE is seeking a Patient Services Specialist to enhance the patient experience. You will greet patients, educate them about services, discuss billing options, and coordinate appointments with care teams in person.

The role emphasizes strong communication, organization, and ownership to ensure patients feel informed, supported, and welcomed throughout their healthcare journey. Prior front desk or medical office experience is appreciated.