Patient Experience Concierge - Front Office

Clarkson Eyecare; Ann Arbor (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Clarkson Eyecare in Ann Arbor, MI is seeking a Front Office Specialist who will be the first point of contact for patients, ensuring a world class Total Patient Experience. You will handle check-in/check-out and essential administrative duties in a busy ophthalmic setting.

The role requires superb customer service, phone etiquette, and the ability to manage patient flow while maintaining HIPAA compliance. Prior medical office experience is preferred, with a minimum of 1 year interacting with

Qualifications

• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent education/experience
• Favorable background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Greet patients promptly with a smile and thank them when they leave.
• Answer phones (external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time and timetable.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning as assigned by the manager.

Skills

Customer service

Phone etiquette

Professionalism

Time management

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare in Ann Arbor, MI is seeking a Front Office Specialist who will be the first point of contact for patients, ensuring a world class Total Patient Experience. You will handle check-in/check-out and essential administrative duties in a busy ophthalmic setting.

The role requires superb customer service, phone etiquette, and the ability to manage patient flow while maintaining HIPAA compliance. Prior medical office experience is preferred, with a minimum of 1 year interacting with