Medical Office Front Desk & Patient Concierge

Clarkson Eyecare; Loveland (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Job summary

Clarkson Eyecare in Loveland, CO seeks a Front Office Specialist to be the first contact for patients and to ensure a world-class Total Patient Experience. The role combines welcoming patients, handling check-in/out, and performing essential administrative duties to support smooth operations.

The ideal candidate has medical office exposure, strong customer service, and comfort with Microsoft Office. This position emphasizes HIPAA compliance and teamwork to maintain efficient patient flow and

Qualifications

• Previous medical office experience preferred.
• Minimum 1 year in a position interacting with customers/patients.
• Background check must be favorable as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Greet patients promptly with a smile and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Communication

Office basics

HIPAA awareness

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

Clarkson Eyecare in Loveland, CO seeks a Front Office Specialist to be the first contact for patients and to ensure a world-class Total Patient Experience. The role combines welcoming patients, handling check-in/out, and performing essential administrative duties to support smooth operations.

The ideal candidate has medical office exposure, strong customer service, and comfort with Microsoft Office. This position emphasizes HIPAA compliance and teamwork to maintain efficient patient flow and