Patient Experience Concierge Front Desk

Socket.dev; Ann Arbor (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

EyeCare Partners in Michigan is seeking a Front Office Specialist to be the first point of contact for patients and to handle essential administrative duties for a smooth check-in/out process.

The role emphasizes excellent customer service, professional conduct, and accurate processing of payments and insurance validation within a HIPAA-compliant environment. A high school diploma and healthcare experience are preferred.

Qualifications

• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Greet patients promptly with a smile and thank them when they leave.
• Answer phones (external and internal); assure prompt, courteous service at all times.
• Practice urgency with consideration to the patient’s time and the doctor’s schedule.
• Double check insurance authorizations to ensure completion and accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow in the office and communicate to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning as assigned by the manager.

Skills

Customer service

Phone etiquette

Professionalism

Communication

Education

High school diploma or GED

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners in Michigan is seeking a Front Office Specialist to be the first point of contact for patients and to handle essential administrative duties for a smooth check-in/out process.

The role emphasizes excellent customer service, professional conduct, and accurate processing of payments and insurance validation within a HIPAA-compliant environment. A high school diploma and healthcare experience are preferred.