Patient Experience Concierge – Front Desk Specialist

Hugh Chatham Health; Cornelius (NC); On-site; USD 54,013,000 - 81,091,000; Full time

Job summary

Advocate Health Lake Norman is seeking a dedicated Front Desk Associate to oversee the front desk operations and the main lobby. You will greet patients and visitors with courtesy, assist with wayfinding, and coordinate transportation requests to ensure smooth arrivals and departures.

In this role you will handle calls, support clerical tasks, supervise volunteers, and contribute to a clean, organized environment while delivering high-quality patient-centered service in a fast-paced healthcare

Qualifications

• High School education required.
• Customer service experience required.
• Computer and data entry skills required.
• Prior experience in healthcare preferred.

Responsibilities

• Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
• Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
• Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
• Answers incoming calls in a courteous and helpful manner.
• Communicates transportation requests to Shuttle Service, using two-way radio.
• Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
• Keeps front desk area neat, organized and free of clutter.
• Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
• Directs volunteers assigned to work at the front desk, utilizing them as needed.

Skills

Customer service

Data entry

Education

High School

Job description

Advocate Health Lake Norman is seeking a dedicated Front Desk Associate to oversee the front desk operations and the main lobby. You will greet patients and visitors with courtesy, assist with wayfinding, and coordinate transportation requests to ensure smooth arrivals and departures.

In this role you will handle calls, support clerical tasks, supervise volunteers, and contribute to a clean, organized environment while delivering high-quality patient-centered service in a fast-paced healthcare