Patient Experience Concierge – Front Desk Advocate

Claremedica; Orlando (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

Claremedica in Orlando, FL seeks a Patient Care Concierge to be the first point of contact for patients, delivering exceptional service and maintaining a welcoming front office.

You will greet and assist patients, schedule and check in/out, verify demographics and insurance, manage the provider calendar, and coordinate with clinicians to ensure smooth, confidential care. Strong communication and MS Office skills required.

Qualifications

• High School Diploma or GED required.
• At least 1 year of work experience in a medical clinic or customer service environment.
• Exceptional oral and written communication, time management, and organizational skills.

Responsibilities

• Greet patients and visitors in a polite, friendly manner.
• Handle new patient registrations and patient check-in/check-out.
• Answer phone calls professionally and take accurate messages.
• Maintain and organize the Provider’s schedule and appointments.
• Verify patient demographics and insurance information; collect copays if applicable.
• Ensure front office space is clean and organized while maintaining confidentiality.

Skills

Customer service

Communication skills

Time management

Organizational skills

Microsoft Office

Typing 40 WPM

Bilingual

Education

High School Diploma or GED

Tools

EMR system

Microsoft Office

Job description

Claremedica in Orlando, FL seeks a Patient Care Concierge to be the first point of contact for patients, delivering exceptional service and maintaining a welcoming front office.

You will greet and assist patients, schedule and check in/out, verify demographics and insurance, manage the provider calendar, and coordinate with clinicians to ensure smooth, confidential care. Strong communication and MS Office skills required.