Patient Experience Coordinator

adventhealth; Orlando (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking a friendly Front Desk Associate to deliver excellent patient-centered service. You will greet patients, verify demographic and insurance info, schedule appointments, and coordinate with billing and clinical staff to ensure smooth front desk operations.

The role requires clear English communication, strong organization, and the ability to multi-task in a busy healthcare setting. An associate degree or equivalent healthcare front desk experience is preferred.

Qualifications

• Associate degree required or 2+ years experience in healthcare front desk scheduling
• Proficiency with Excel and Word required

Responsibilities

• Delivers excellent customer service to patients, families, and care providers, focusing on family-centered care.
• Acts as the family’s liaison between program/practice support and clinical staff.
• Triages calls and distributes them to the appropriate program/practice staff.
• Provides status updates and general information to patients and families.
• Provides customer service recovery for upset patients and escalates concerns to leadership when necessary.
• Performs general front desk operations tasks, including prompt and courteous customer service.
• Verifies and updates patient demographic and insurance information.
• Forwards issues and concerns to billing or data personnel.
• Collects out-of-pocket financial responsibilities and balances at the time of service in coordination with the billing department.
• Retrieves and releases patient records, including transcriptions, lab/test results, and medical records.
• Monitors patient waiting areas for cleanliness and observes patient signs and symptoms as necessary.
• Schedules new and established patients.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Confidentiality

Microsoft Excel

Microsoft Word

Medical terminology

Bilingual

Education

Associate degree

Job description

AdventHealth in Orlando, FL is seeking a friendly Front Desk Associate to deliver excellent patient-centered service. You will greet patients, verify demographic and insurance info, schedule appointments, and coordinate with billing and clinical staff to ensure smooth front desk operations.

The role requires clear English communication, strong organization, and the ability to multi-task in a busy healthcare setting. An associate degree or equivalent healthcare front desk experience is preferred.