Bilingual Healthcare Receptionist

CenterWell; Miami (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell receptionist position supports front desk operations at a healthcare facility, greeting patients, scheduling appointments, handling inquiries, and maintaining patient records in EMR and CRM systems. The role emphasizes a welcoming patient experience and administrative support to the medical team across routine tasks.

Qualifications include a High School Diploma or GED, 1 year healthcare or strong customer service background, bilingual English/Spanish, excellent customer service,

Qualifications

• High School Diploma or GED required or equivalent.
• 1 year or more of experience in healthcare preferred but strong customer service background considered.
• Must be passionate about patient experiences and care.
• Excellent customer service and phone etiquette.

Responsibilities

• Greet patients and visitors in person and over the phone.
• Schedule appointments and coordinate with medical staff to optimize schedules.
• Update patient records in EMR/CRM systems.
• Manage billing and copay collection as applicable.
• Answer inquiries and provide general information.
• Keep reception area tidy, sanitized, and stocked with materials.
• Assist with ordering supplies and other administrative tasks.

Skills

Bilingual in English and Spanish

Customer service

multitask in fast-paced environment

Attention to detail

Team player

Education

High School Diploma or GED

Tools

EMR systems

CRM systems

MS Office (Word, Excel, Outlook, Access)

Job description

CenterWell receptionist position supports front desk operations at a healthcare facility, greeting patients, scheduling appointments, handling inquiries, and maintaining patient records in EMR and CRM systems. The role emphasizes a welcoming patient experience and administrative support to the medical team across routine tasks.

Qualifications include a High School Diploma or GED, 1 year healthcare or strong customer service background, bilingual English/Spanish, excellent customer service,