Patient Experience Concierge

Claremedica Health Partners; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Claremedica Health Partners is seeking a Patient Care Concierge in Orlando, FL to be the welcoming first contact for patients and to provide exceptional front-office support. You will greet patients, register new ones, check them in/out, and coordinate with medical staff to ensure smooth operations.

The role requires strong communication, organization, and computer skills, plus the ability to handle busy, patient-focused environments with care and professionalism.

Qualifications

• High School Diploma, GED, or equivalent combination of education and/ or experience.
• A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.
• BLS preferred.
• Exceptional oral and written communication skills, time management skills and organizational skills.
• Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.
• Mindset focused on resolving problems for patients and achieving team goals.
• Knowledge of medical products, terminology, services, standards, policies, and procedures.
• Ability to act calmly in busy or stressful situations.
• Demonstrated strong listening skills.
• Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software. Must be able to type at least 40 WPM.
• Skilled in basic phone and computer operation.
• Ability to work effectively within role independently and with other team members.
• Ability to organize and complete work in a timely manner.
• Detail-oriented to ensure accuracy of reports and data.
• Proficiency with the ability to problem solve, multitask, and carry out instructions.
• Ability to read, write and effectively communicate in English. Bilingual is a plus.
• HIPAA and AHCA experience preferred.
• Healthcare experience preferred.
• EMR system experience preferred.

Responsibilities

• Interact with patients and visitors in a polite and friendly manner.
• Enthusiastically greet every guest that enters our center.
• Responsible for preparing new patient registration, patient check-in, and patient check-out.
• Answer all phone calls professionally and courteously, taking detailed and accurate messages.
• Maintain and organize the Provider’s schedule by scheduling, rescheduling, and confirming appointments for patients.
• Responsible for verifying patient demographic-related data and materials from patients and/or their representatives.
• Obtains insurance information (ID card, member/group #s, etc.). Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits.
• Verify each patient is scheduled for the proper appointment types.
• Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected.
• Send detailed Telephone Encounters to the corresponding parties.
• Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system.
• Monitor and process incoming faxes.
• Restock office supplies as needed and maintain inventory log.
• Maintain cleanliness of space by keeping front office and lobby area neat and tidy.
• Maintains the confidentiality of patients’ personal information and medical records.
• Participates in daily/weekly huddles.
• Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
• Performs other duties as assigned and modified at manager’s discretion.

Skills

Communication

Time management

Organization

Microsoft Office

Typing 40 WPM

Multitasking

Problem solving

English proficiency

Education

High School Diploma, GED, or equivalent

Tools

EMR system

Job description

Claremedica Health Partners is seeking a Patient Care Concierge in Orlando, FL to be the welcoming first contact for patients and to provide exceptional front-office support. You will greet patients, register new ones, check them in/out, and coordinate with medical staff to ensure smooth operations.

The role requires strong communication, organization, and computer skills, plus the ability to handle busy, patient-focused environments with care and professionalism.