Dermatology Front Desk | Patient Services & Admin

Qualderm; Lancaster (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health coverage (medical

Vision and dental plans

Generous 401(k)

Paid time off and holidays

Life insurance

Disability coverage

Wellness programs

Employee assistance program (EAP)

Employee discounts

Referral bonuses

Job summary

QualDerm Partners is seeking a Front Office Receptionist to perform patient registration, verify insurance, and support daily front-desk operations in a dermatology practice.

The role requires customer service experience in healthcare, strong communication skills, and ability to use an EMR system to manage patient data. This is a full-time, on-site position with comprehensive benefits and a patient-focused culture.

Qualifications

• 1 year customer service experience in health care office preferred
• High School Diploma required; Associates Degree preferred

Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Notes patient arrival in Practice Management System (EMR).
• Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system.
• Prepares necessary patient paperwork prior to patient’s appointment.
• Calls No Show appointments to reschedule and notates in the Practice Management System.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments and answering questions.
• Helps in emergency situations by quickly responding to patients in distress.
• Verifies insurance eligibility, financial status, and assigns correct payor type; notifies Billing Department if required.
• Maintains reception area cleanliness and organization.
• Obtains revenue by recording and collecting patient copays and balances at check in/out.
• Maintains confidentiality of personal and financial information.
• Follows policies and procedures and reports changes as needed.
• Answers the telephone promptly and courteously.
• Communicates professionally with patients, visitors, providers, and team members.
• Performs other duties as assigned by Practice Manager.

Skills

Customer service

Interpersonal skills

Education

High School Diploma

Associates Degree

Job description

QualDerm Partners is seeking a Front Office Receptionist to perform patient registration, verify insurance, and support daily front-desk operations in a dermatology practice.

The role requires customer service experience in healthcare, strong communication skills, and ability to use an EMR system to manage patient data. This is a full-time, on-site position with comprehensive benefits and a patient-focused culture.