Patient Experience Front Desk Specialist

Clarkson Eyecare; Medina (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Full benefits package (medical, vision

401k + employer matching

Paid time off and holidays

Competitive base pay

Maternity leave paid

Employee discounts

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, ensuring a world-class Total Patient Experience. This role handles check-in/out and essential administrative tasks to keep patient flow smooth.

The position involves greeting patients, answering phones, verifying insurance, collecting payments, and supporting a seamless office operation with strong attention to HIPAA guidelines.

Qualifications

• Minimum 1 year in a role interacting with customers/patients or equivalent education/experience
• Preferred medical office or optometry/ophthalmology background
• Background check as required by state
• Proof of identity and right to work in the United States

Responsibilities

• Greet and assist patients, setting a welcoming tone
• Answer phones and provide courteous service at all times
• Check in/out patients and collect payments per procedures
• Verify insurance authorizations and maintain accurate flow sheets
• Manage patient flow and communicate to maximize efficiency and service
• Adhere to HIPAA and company policies during all tasks
• Perform general office duties and support the manager as needed

Skills

Customer service

Phone support

Office administration

HIPAA compliance

Cash handling

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, ensuring a world-class Total Patient Experience. This role handles check-in/out and essential administrative tasks to keep patient flow smooth.

The position involves greeting patients, answering phones, verifying insurance, collecting payments, and supporting a seamless office operation with strong attention to HIPAA guidelines.