Patient Experience Concierge - Front Desk

5000 Wellstar Medical Group, LLC; Acworth (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Medical Group, LLC in Georgia seeks a Front Office Specialist to deliver exceptional patient service, greet and check-in patients, schedule appointments, and support front desk operations in a busy physician practice.

The role requires a high school diploma, 2 years of front office experience in healthcare, and proficiency with EHR systems (Experion) and medical terminology, including CPT-4, ICD-9, HCPCS. The position is on-site in a fast-paced office environment.

Qualifications

• High School Diploma or GED required.
• At least 2 years front office experience in a physician practice or healthcare setting.
• Computer skills and medical terminology knowledge (CPT-4, ICD-9, and HCPCS) required.
• Knowledge of insurance filing and requirements.

Responsibilities

• Greet patients and guests per AIDET; identify self and practice.
• Answer calls, direct to staff, take messages in the EHR, schedule appointments.
• Notify patients about delays and communicate updates.
• Register and schedule patients; verify insurance eligibility in Experion.
• Collect co-pays and manage cash per LD90 cash policy.
• Balance cash and daily close with superbills and bank deposits.
• Coordinate with the clinic for representatives, visitors, and requests.

Skills

Customer service

Computer skills

Medical terminology

Communication

Education

High School Diploma / GED

Tools

Experion EHR

Job description

Wellstar Medical Group, LLC in Georgia seeks a Front Office Specialist to deliver exceptional patient service, greet and check-in patients, schedule appointments, and support front desk operations in a busy physician practice.

The role requires a high school diploma, 2 years of front office experience in healthcare, and proficiency with EHR systems (Experion) and medical terminology, including CPT-4, ICD-9, HCPCS. The position is on-site in a fast-paced office environment.