Patient Experience Concierge for Orthopedic Care

Bluegrassortho; Georgetown (KY); On-site; USD 31,000 - 37,000; Full time

Job summary

Bluegrass Orthopaedics in Georgetown, KY is seeking a Patient Experience Representative to manage front-desk duties, verify patient demographics and insurance, and support clinical operations. The role emphasizes accurate record-keeping, cash collection, and coordinating next-day clinic readiness.

The ideal candidate will have strong customer service, solid computer literacy, typing speed, and experience with electronic medical records to ensure smooth patient care and efficient service delivery.

Qualifications

• Greeting and check-in experience preferred.
• Ability to verify and update demographic and insurance information accurately.
• Proficiency in medical terminology and data entry for patient records.

Responsibilities

• Greet clients upon arrival and check them in.
• Verify and update demographic, insurance and other information in the system.
• Assist with consent forms and review medical history as needed.
• Collect copays and account balances from patients.
• Review next-day clinic schedule to ensure readiness.

Skills

Customer service

Communication

Typing

Medical terminology

EMR experience

Data entry

Tools

EMR software

Job description

Bluegrass Orthopaedics in Georgetown, KY is seeking a Patient Experience Representative to manage front-desk duties, verify patient demographics and insurance, and support clinical operations. The role emphasizes accurate record-keeping, cash collection, and coordinating next-day clinic readiness.

The ideal candidate will have strong customer service, solid computer literacy, typing speed, and experience with electronic medical records to ensure smooth patient care and efficient service delivery.