Patient Experience Representative

Bluegrassortho; Georgetown (KY); On-site; USD 31,000 - 37,000; Full time

Job summary

Bluegrass Orthopaedics in Georgetown, KY is seeking a Patient Experience Representative to manage front-desk duties, verify patient demographics and insurance, and support clinical operations. The role emphasizes accurate record-keeping, cash collection, and coordinating next-day clinic readiness.

The ideal candidate will have strong customer service, solid computer literacy, typing speed, and experience with electronic medical records to ensure smooth patient care and efficient service delivery.

Qualifications

• Greeting and check-in experience preferred.
• Ability to verify and update demographic and insurance information accurately.
• Proficiency in medical terminology and data entry for patient records.

Responsibilities

• Greet clients upon arrival and check them in.
• Verify and update demographic, insurance and other information in the system.
• Assist with consent forms and review medical history as needed.
• Collect copays and account balances from patients.
• Review next-day clinic schedule to ensure readiness.

Skills

Customer service

Communication

Typing

Medical terminology

EMR experience

Data entry

Tools

EMR software

Job description

# Patient Experience RepresentativeGeorgetown-MSO - Georgetown, KY 40324## DescriptionAs a ***Patient Experience Representative*** for Bluegrass Orthopaedics, you will be responsible for coordinating daily activities of our facility to ensure smooth operations. As a Patient Experience Representative your job duties will also include a variety of secretarial business aspects of patient care include collecting their ID (drivers license) and insurance cards, scan cards into the patient chart, verify insurance eligibility, collect copay and balances, assist patient in reviewing their demographic information/signing of consent forms/and medical history review. The Patient Experience Representative will also complete a clinic review for the clinics that will occur the next day to assure everything is taken care of prior to the start of the next day. The Patient Experience Representative will report to the Registration Supervisor and the Business Services Director. Bluegrass Orthopaedics has been serving Central and Southeastern Kentucky for over 25 years. We offer a variety of services for all areas of sports medicine, total joint care, industrial medicine and foot, ankle and hand care. We pride ourselves in treating athletes of all ages - from the youth sports athlete, to the weekend warrior, the industrial athlete, to the senior athlete.* Responsible for greeting clients upon arrival and check clients in* Responsible for verifying and updating demographic, insurance and other necessary information in the computer record* Strong computer literacy, typing ability and knowledge of medical terminology* Strong customer service skills* Skill in communicating effectively with physicians and clients* Electronic medical record experience preferredAt Bluegrass Orthopaedics, we know that our employees are our best assets when it comes to providing exceptional orthopedic care to our patients. It’s the reason we are dedicated to hiring the most qualified staff to uphold our standards of care.## Qualifications* Responsible for greeting clients upon arrival and check clients in* Responsible for verifying and updating demographic, insurance and other necessary information in the computer record* Strong computer literacy, typing ability and knowledge of medical terminology* Strong customer service skills* Skill in communicating effectively with physicians and clients* Electronic medical record experience preferred