Patient Experience Concierge

Capital Health; Northern (KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Time-Off Program

Flexible Spending Account

Job summary

Capital Health in Kentucky invites applications for a reception/admin role in its medical group. You will greet patients, schedule appointments, verify eligibility, collect co-pays, and help maintain patient records with HIPAA compliance.

A background in healthcare reception and solid communication are valued, with a comprehensive benefits package available. Work is typically full-time, with a 40-hour work week.

Qualifications

• Education: High School diploma or equivalent.
• Experience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Knowledge: Familiarity with medical terminology, ICD-10 and CPT codes.

Responsibilities

• Answers telephones promptly and courteously, while handling multiple phone lines.
• Routes patient calls to appropriate area/individual.
• Schedules and cancels appointments using established guidelines.
• Prepares for day, reviews eligibility and phone reports; prepares new patient charts.
• Greets patients and visitors in a professional and welcoming manner.
• Collects co-payments and balances at check-in, and at check-out per policy.
• Performs other duties as assigned and may be moved to other Capital Health Medical Group locations.

Skills

Communication skills

Interpersonal skills

Medical terminology

ICD-10 codes

CPT codes

Customer service

Education

High school diploma

Job description

Capital Health in Kentucky invites applications for a reception/admin role in its medical group. You will greet patients, schedule appointments, verify eligibility, collect co-pays, and help maintain patient records with HIPAA compliance.

A background in healthcare reception and solid communication are valued, with a comprehensive benefits package available. Work is typically full-time, with a 40-hour work week.