Patient Experience Concierge — Dermatology Office

Anne Arundel Dermatology; Westminster (MD); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Short-term and long-term disability

Voluntary life insurance

Job summary

Anne Arundel Dermatology in Westminster, MD is seeking a Front Desk Receptionist to support patient check-in/check-out, scheduling, payments, and accurate record keeping. You will greet patients, manage phone calls, and coordinate referrals in a fast-paced dermatology office.

The position requires high school diploma (or GED) with 2+ years in customer service; dermatology/EMR experience is preferred. Benefits include health/dental/vision and paid time off.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail, organization, and time management.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of HIPAA standards.
• Experience using electronic medical records (EMR/EHR) preferred.
• Comfortable using multi-line phone systems and standard office equipment.
• Ability to work effectively both independently and as part of a team.
• Flexibility to travel to and provide coverage at nearby practice locations as needed.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Attention to detail

Time management

Multitasking

HIPAA knowledge

EMR/EHR experience

Phone system proficiency

Team player

Adaptability

Education

High school diploma or GED

Tools

EMR software

Job description

Anne Arundel Dermatology in Westminster, MD is seeking a Front Desk Receptionist to support patient check-in/check-out, scheduling, payments, and accurate record keeping. You will greet patients, manage phone calls, and coordinate referrals in a fast-paced dermatology office.

The position requires high school diploma (or GED) with 2+ years in customer service; dermatology/EMR experience is preferred. Benefits include health/dental/vision and paid time off.