Patient Experience Concierge | Front Desk (Dermatology)

Anne Arundel Dermatology; Greenbelt (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Short-term and long-term disability

Voluntary life

Critical Illness

Hospital Indemnity

Basic Life/AD&D insurance

Paid time off

Paid holidays

Retirement Savings account

Employee discount on cosmetic services

Job summary

Anne Arundel Dermatology is seeking a Front Desk Receptionist in Greenbelt, MD to handle patient check-in/check-out, scheduling, payments, insurance information, and chart accuracy. You will support day-to-day administrative tasks and ensure a welcoming patient experience.

Qualifications include strong customer service, attention to detail, and experience with EMR/EHR systems. Some travel to nearby locations may be required. Compensation: $18–$22 per hour, 30+ hrs/week benefits eligibility.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail, organization, and time management.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of HIPAA standards.
• Experience using electronic medical records (EMR/EHR) preferred.
• Comfortable using multi-line phone systems and standard office equipment.
• Ability to work effectively both independently and as part of a team.
• Flexibility to travel to and provide coverage at nearby practice locations as needed.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Attention to detail

Organization

Time management

HIPAA knowledge

EMR/EHR experience

Multi-line phone systems

Teamwork

Travel to locations

Education

High school diploma or GED

2 years customer-facing experience

1-3 years Medical Receptionist experience

Dermatology experience preferred

Job description

Anne Arundel Dermatology is seeking a Front Desk Receptionist in Greenbelt, MD to handle patient check-in/check-out, scheduling, payments, insurance information, and chart accuracy. You will support day-to-day administrative tasks and ensure a welcoming patient experience.

Qualifications include strong customer service, attention to detail, and experience with EMR/EHR systems. Some travel to nearby locations may be required. Compensation: $18–$22 per hour, 30+ hrs/week benefits eligibility.