Dermatology Front Desk: Patient Experience Champion

Anne Arundel Dermatology; Annapolis (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Short-term and long-term disability

Voluntary life insurance

Paid time off

Paid holidays

Retirement Savings (401k)

Employee discount on services

Job summary

Anne Arundel Dermatology in Annapolis, MD is hiring a Front Desk Receptionist to support patient check-in/check-out, scheduling, payments and records. The role requires in-person work Wednesday–Friday, 6:45am–3:30pm, with potential coverage at nearby locations.

Pay range is $18–$22 per hour, commensurate with experience. The position emphasizes outstanding customer service, HIPAA compliance, and accurate data entry using EMR/EHR systems.

Qualifications

• High school diploma or GED required.
• Minimum 2 years in a customer-facing role.
• EMR/EHR experience preferred.
• Dermatology office experience preferred.

Responsibilities

• Greet patients warmly and professionally.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts for required information and signatures.
• Check patients in and out.
• Balance payment totals during closing duties.
• Distribute reports and correspondence to patient charts.
• Maintain inventory and fulfill orders.
• Assist other staff as needed.

Skills

Customer service

Communication

Attention to detail

Time management

HIPAA knowledge

EMR/EHR experience

Phone systems

Teamwork

Flexibility to travel

Education

High school diploma or GED

2+ years customer service experience

Medical reception/dermatology experience preferred

Tools

EMR/EHR software

Office equipment

Multi-line phone systems

Job description

Anne Arundel Dermatology in Annapolis, MD is hiring a Front Desk Receptionist to support patient check-in/check-out, scheduling, payments and records. The role requires in-person work Wednesday–Friday, 6:45am–3:30pm, with potential coverage at nearby locations.

Pay range is $18–$22 per hour, commensurate with experience. The position emphasizes outstanding customer service, HIPAA compliance, and accurate data entry using EMR/EHR systems.