Patient Experience Concierge

Optalis Healthcare; Dearborn Heights (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Optalis Healthcare in Dearborn Heights is seeking a Concierge to oversee the customer service program and ensure an excellent Guest experience. You will address inquiries, resolve issues, and collaborate with other departments to promote caring and teamwork.

You will manage customer service systems, greet new admissions, orient families, and follow up with discharged patients to ensure continued care. This role requires strong communication and organizational skills.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.

Responsibilities

• Oversee the customer service program to create an excellent Guest experience.
• Address customer inquiries and resolve issues or complaints.
• Work daily with other departments to promote caring and teamwork.
• Manage Optalis customer service systems and surveys.
• Greet new admissions and orient families to the center.
• Identify and resolve concerns and ensure room readiness for new admissions.
• Call families of new admits to set up meetings and discuss expectations.
• Visit every short-term patient weekly to ensure needs are met.
• Call discharged patients to follow up on stay and home care.
• Assist with call-light response and promote teamwork with staff.
• Attend meetings and provide routine reports to Administrator.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Time management

Problem-solving

Task prioritization

Education

High school diploma or equivalent

Job description

Optalis Healthcare in Dearborn Heights is seeking a Concierge to oversee the customer service program and ensure an excellent Guest experience. You will address inquiries, resolve issues, and collaborate with other departments to promote caring and teamwork.

You will manage customer service systems, greet new admissions, orient families, and follow up with discharged patients to ensure continued care. This role requires strong communication and organizational skills.