Patient Experience Concierge

Compass Health Network; Weldon Spring (MO); On-site; USD 52,349,000 - 55,104,000; Full time

Benefits offered by this job

Competitive Benefits

Career advancement

Personal and professional development

Licensure supervision

Tuition reimbursement & scholarships

Employee Assistance Program (EAP)

Wellness program with Xponential

Generous paid time off and holidays

NHSC loan repayment eligibility

Job summary

Compass Health Network is seeking a Customer Relations Specialist to welcome patients and visitors at our Weldon Spring clinics. You will handle check-in/check-out, verify demographics and insurance, collect co-pays, and support daily clinic operations in a fast-paced healthcare environment.

You'll work Mon-Thu, 7:15a-6:15p, travel to nearby clinic locations as needed, and collaborate with a compassionate care team to ensure a positive first impression and smooth patient flow throughout the

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Skills

Customer service

Communication

Data entry

Education

High School/GED preferred

Tools

Electronic Health Records (EHR)

Job description

Compass Health Network is seeking a Customer Relations Specialist to welcome patients and visitors at our Weldon Spring clinics. You will handle check-in/check-out, verify demographics and insurance, collect co-pays, and support daily clinic operations in a fast-paced healthcare environment.

You'll work Mon-Thu, 7:15a-6:15p, travel to nearby clinic locations as needed, and collaborate with a compassionate care team to ensure a positive first impression and smooth patient flow throughout the