Patient Experience Front Desk Specialist

Compass Health Network; Warrenton (MO); On-site; USD 22,000 - 29,000; Full time

Job summary

Compass Health Network in Warrenton, MO is seeking a Customer Relations Specialist to greet patients, manage check-in/check-out, verify insurance and demographics, and collect co-pays, supporting day-to-day clinic operations.

Schedule: Monday through Friday, 9:30 AM to 6 PM. This role requires a friendly, organized professional with at least one year in customer service, a High School diploma or GED, and a valid driver’s license.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

Customer service

Communication

Data entry

Attention to detail

Education

High School/GED

Job description

Compass Health Network in Warrenton, MO is seeking a Customer Relations Specialist to greet patients, manage check-in/check-out, verify insurance and demographics, and collect co-pays, supporting day-to-day clinic operations.

Schedule: Monday through Friday, 9:30 AM to 6 PM. This role requires a friendly, organized professional with at least one year in customer service, a High School diploma or GED, and a valid driver’s license.