Patient Experience Concierge

Bone & Joint; Village of Rib Mountain (WI); On-site; USD 23,000 - 29,000; Full time

Job summary

Bone & Joint is seeking a Patient Access Specialist to welcome patients, handle check-ins, schedule appointments, coordinate referrals, and verify insurance.

As part of a collaborative team in a fast-paced healthcare setting, you will bring empathy, accuracy, and strong communication to every interaction.

This front-line role shapes the patient experience and supports clinicians by keeping the scheduling process organized and running smoothly.

Qualifications

• High school diploma or equivalent is required.
• Valid Wisconsin driver's license.
• Excellent communication and customer-service skills; teamwork.
• Able to stay organized in a fast-paced environment.

Responsibilities

• Handle patient check-ins and appointment scheduling.
• Coordinate referrals and verify insurance information.
• Maintain accuracy and empathy in every patient interaction.
• Support teammates in a collaborative, fast-paced setting.

Skills

Strong communication

Customer service

Teamwork

Organizational skills

Education

High school diploma or equivalent

Job description

Bone & Joint is seeking a Patient Access Specialist to welcome patients, handle check-ins, schedule appointments, coordinate referrals, and verify insurance.

As part of a collaborative team in a fast-paced healthcare setting, you will bring empathy, accuracy, and strong communication to every interaction.

This front-line role shapes the patient experience and supports clinicians by keeping the scheduling process organized and running smoothly.