Concierge Patient Access Specialist

Panorama-Orthopedics-; Greenwood Village (CO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Healthcare options

Dental & Vision Insurance

401k contributions

Additional coverage

EAP

Paid time off

Job summary

Panorama Orthopedics & Spine Center in Denver area seeks a Patient Access Representative to deliver concierge-level patient experiences from welcome to care coordination. You will verify insurance, collect payments, schedule services, and support families with ongoing communication.

The role emphasizes organization, service orientation, and collaboration with clinical staff to ensure timely, high-quality patient care and satisfaction.

Qualifications

• High School Diploma or GED required.
• 2 Years of medical office or customer service experience preferred.
• Excellent computer/10-key skills.
• Knowledge with Word and Excel systems.
• Excellent interpersonal communication skills and customer service skills.
• Ability to maintain quality control standards.
• Ability to meet deadlines.
• Knowledge of EHR system is a plus.

Responsibilities

• Serve as the primary point of contact for patients throughout their care journey, ensuring a seamless and personalized experience.
• Verify insurance eligibility, benefits, and coverage to ensure accurate billing and treatment authorization.
• Collect patient copayments, coinsurance, deductibles, and outstanding balances in accordance with practice policies.
• Generate and communicate patient financial estimates and assist patients with understanding their financial responsibilities.
• Schedule appointments, procedures, imaging, therapy services, and follow-up visits while coordinating care across multiple providers and services.
• Assist patients with completing required forms and address questions related to insurance, billing, treatment plans, and office procedures.
• Manage referral processes and obtain prior authorizations as required for services, procedures, imaging, and specialty care.
• Maintain accurate and complete patient records by scanning and uploading documentation into the EMR system.
• Collaborate closely with providers and clinical staff to ensure timely and efficient patient care coordination.
• Maintain productivity, quality, and service standards established by the Pure Clinic Manager.
• Support clinic operations by cross-training and providing coverage for team members as needed.
• Ensure compliance with HIPAA, payer requirements, and organizational policies and procedures.
• Identify opportunities to enhance the patient experience and contribute to a culture of service excellence.

Skills

Customer service

HIPAA compliance

Interpersonal communication

10-key skills

Medical office experience

EHR familiarity

EMR knowledge

Education

High School Diploma or GED

Tools

Word

Excel

EMR/EHR

Job description

Panorama Orthopedics & Spine Center in Denver area seeks a Patient Access Representative to deliver concierge-level patient experiences from welcome to care coordination. You will verify insurance, collect payments, schedule services, and support families with ongoing communication.

The role emphasizes organization, service orientation, and collaboration with clinical staff to ensure timely, high-quality patient care and satisfaction.