Patient Experience Concierge

Tech9; Town of Oconomowoc (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

GI Associates in Wisconsin is seeking a friendly receptionist to greet patients, verify information, and schedule appointments across our offices. The role supports a patient-centered environment with confidential handling of data and efficient front-desk operations.

Responsibilities include answering calls, processing payments, maintaining records in EMR, and coordinating referrals while ensuring HIPAA compliance and professionalism at all times.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service and/or medical office experience preferred.

Responsibilities

• Answer incoming calls by identifying the company and department, and directing to the appropriate team.
• Greet patients and verify personal and insurance information; schedule appointments as needed.
• Collect co-pays and manage patient check-in/check-out processes.
• Maintain a professional, organized front desk area and assist with general clerical tasks.
• Use Practice Management System and EMR to update records and coordinate with the business office.
• Assist with referrals when necessary and support travel to other GI Associates locations if required.

Education

High school diploma or equivalent

Job description

GI Associates in Wisconsin is seeking a friendly receptionist to greet patients, verify information, and schedule appointments across our offices. The role supports a patient-centered environment with confidential handling of data and efficient front-desk operations.

Responsibilities include answering calls, processing payments, maintaining records in EMR, and coordinating referrals while ensuring HIPAA compliance and professionalism at all times.