Front Desk

Tech9; Town of Oconomowoc (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

GI Associates in Wisconsin is seeking a friendly receptionist to greet patients, verify information, and schedule appointments across our offices. The role supports a patient-centered environment with confidential handling of data and efficient front-desk operations.

Responsibilities include answering calls, processing payments, maintaining records in EMR, and coordinating referrals while ensuring HIPAA compliance and professionalism at all times.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service and/or medical office experience preferred.

Responsibilities

• Answer incoming calls by identifying the company and department, and directing to the appropriate team.
• Greet patients and verify personal and insurance information; schedule appointments as needed.
• Collect co-pays and manage patient check-in/check-out processes.
• Maintain a professional, organized front desk area and assist with general clerical tasks.
• Use Practice Management System and EMR to update records and coordinate with the business office.
• Assist with referrals when necessary and support travel to other GI Associates locations if required.

Education

High school diploma or equivalent

Job description

At GI Associates we believe in striving for the best outcomes for our patients, employees, and community.Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin.GI Associates provides an excellent work-life balance and amazing benefits package including:No weekendsNo HolidaysPTO & paid anniversary day7% GI Associates retirement contribution & 401(k) planHealth, dental, vision InsuranceFlexible spending planShort- & long-term disabilityBasic & supplemental life insuranceJob SummaryThe receptionist is responsible for greeting patients, verifying personal and insurance information, and scheduling appointments when necessary. The receptionist is instrumental in helping patients feel welcomed and comfortable at our offices.Essential duties & ResponsibilitiesAbility to answer incoming calls by identifying the company, department, and selfAnswers and routes incoming calls to appropriate departmentsGreets patients and determines nature of visitWelcomes patients with eye contact, smile, and immediate verbal acknowledgementUpdates and corrects information in computer and notifies business office of any changesCollects appropriate co-paysSchedules follow-up appointments appropriatelyGenerates office routingsMaintains a professional, neat, and organized workstation as patient’s first impressionUtilizes Practice Management System and Electronic Medical Record appropriately and efficiently as related to job tasksOffers assistance and support pleasantly and willingly at point of serviceObtains referrals if necessary for patientsMaintains a well-organized waiting areaPerforms general clerical: data entry, photocopying, filing, faxing, and e-mailingMaintains a professional attitude at all timesFlexible in meeting the needs of the departmentKnowledge of and compliance with HIPAA standardsMaintains a high level of patient confidentialityFacilitates a harmonious work environment, whereby treating all patients and coworkers with respect and dignityMaintains a safe work environmentMaintains a clean and organized workstationAdheres to all current and future guidelines/policies set forth in the GIA employee handbookWillingness and ability to travel to other GI Associates locations as needed to support operational needsAll other duties as assignedMinimum RequirementsHigh school diploma or equivalent, requiredOne year minimum customer service and/or medical office experiencePhysical RequirementsAbility to remain in a stationary, seated, position for 90% of the time, or greater, throughout the workdaySufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipmentSpeaking and hearing ability sufficient to communicate in person or over the phone/headsetCapable of reaching overhead and bending down periodically to acquire paperwork, documents, items in desk, etc.Occasionally must be able to lift up to 10 pounds when moving boxes/packages inside the officeE04JI80004vh409dknj