Medical Receptionist & Patient Services Coordinator

GI Associates; Wisconsin Rapids (WI); On-site; USD 29,000 - 42,000; Full time

Job summary

GI Associates seeks an experienced Medical Receptionist to join our on-site team in Wisconsin Rapids. You will be the primary front desk presence, greeting patients, handling phone inquiries, coordinating appointments, and supporting clinic operations.

The role requires independence, reliability, and excellent customer service. You will work with EMR and practice management software, manage referrals, verify demographics and insurance, and ensure a smooth patient flow across multiple clinic

Qualifications

• 1–2 years of medical office reception experience.
• High school diploma or equivalent.
• Strong customer service and phone skills.
• Working knowledge of medical terminology.
• Ability to maintain patient confidentiality.

Responsibilities

• Greet patients and guests in a professional manner.
• Complete patient check-in; collect demographics and insurance information; verify accuracy.
• Collect co-payments and issue receipts during check-in.
• Schedule patient appointments; manage referrals and schedule changes.
• Maintain office relationships and coordinate with Stevens Point & Wausau offices as needed.
• Maintain confidentiality of patient information.

Skills

Customer service

Phone etiquette

Interpersonal skills

Multitasking

Confidentiality

Attention to detail

Education

High school diploma

Healthcare office certification preferred

Tools

EMR software

Practice management software

Microsoft Word

Microsoft Excel

Job description

GI Associates seeks an experienced Medical Receptionist to join our on-site team in Wisconsin Rapids. You will be the primary front desk presence, greeting patients, handling phone inquiries, coordinating appointments, and supporting clinic operations.

The role requires independence, reliability, and excellent customer service. You will work with EMR and practice management software, manage referrals, verify demographics and insurance, and ensure a smooth patient flow across multiple clinic