Patient Experience Concierge

Fourth Street Clinic; Salt Lake City (UT); On-site; USD 32,000 - 52,000; Full time

Job summary

Fourth Street Clinic in Salt Lake City is seeking a Waiting Room Overview Ambassador to assist patients from arrival through care. This role supports registration, triage, and volunteer staff while ensuring efficient, compassionate access to services.

You will greet patients, collect names, assign numbers for tracking, enforce safety protocols, and coordinate with front desk and translators to address needs. This position offers valuable exposure to healthcare and opportunities for growth.

Responsibilities

• Greet and welcome each patient upon arrival.
• Collect patient names and complete the screening sheet.
• Assign patients a number for tracking and management.
• Ensure patients are wearing a mask and following safety protocols.
• Inquire about the reason for the clinic visit and provide guidance on next steps.
• Communicate directly with patients who appear confused or unattended, ensuring their needs are met.
• Maintain consistent communication with front desk and door screening staff.
• Provide professional, patient-centered communication at all times.
• Notify translators when patients require language assistance.
• Assist triage staff with patient translation as needed during the triage process.
• Practice situational awareness, monitoring who is waiting, who is next, and who requires assistance.
• Accurately update the tracking board with patient names, numbers, visit reasons, and translation needs.
• Maintain a safe waiting room by removing obstacles, such as bicycles or scooters, from walkways and floors.
• Support the registration team when needed and participate in other patient-related clinic activities.
• Participate in training opportunities and activities to enhance performance, knowledge, and job satisfaction.

Skills

Patient communication

Team coordination

Language support

Job description

Fourth Street Clinic in Salt Lake City is seeking a Waiting Room Overview Ambassador to assist patients from arrival through care. This role supports registration, triage, and volunteer staff while ensuring efficient, compassionate access to services.

You will greet patients, collect names, assign numbers for tracking, enforce safety protocols, and coordinate with front desk and translators to address needs. This position offers valuable exposure to healthcare and opportunities for growth.