Patient Experience Concierge

FastMed; Ridgewood (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay with incentive plan

Paid time off

Health benefits

401(k) with company match

Job summary

FastMed in Goldsboro, NC is hiring a Patient Services Advocate to provide exemplary customer service from check-in to check-out, manage calls, and support billing processes.

The role requires a high school diploma, strong organizational and communication skills, and preferably two years in a medical front office or customer service. Benefits include competitive pay, paid time off, and health coverage.

Qualifications

• Two years plus experience in a medical front office or customer service setting preferred.
• Strong organizational and interpersonal communication skills required.
• Ability to remain calm and supportive in busy or stressful situations.

Responsibilities

• Greet patients upon arrival and answer incoming calls, gathering information to determine needs and provide resolutions.
• Manage patient queuing to inform waiting times and streamline visits.
• Assist with patient feedback collection and recording charges/payments for billing; support daily deposits and reconciliations.

Skills

Customer service

Front office experience

Interpersonal communication

Organizational skills

Education

High school diploma or equivalent

Job description

FastMed in Goldsboro, NC is hiring a Patient Services Advocate to provide exemplary customer service from check-in to check-out, manage calls, and support billing processes.

The role requires a high school diploma, strong organizational and communication skills, and preferably two years in a medical front office or customer service. Benefits include competitive pay, paid time off, and health coverage.