Patient Services Advocate - Front Office Concierge

Fastmed; Roxboro (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

FastMed in Roxboro, NC is seeking a full-time Admin Support Worker to greet patients, manage check-in and check-out, and ensure a smooth first impression at the clinic. You will handle calls, collect patient information, and support the front desk with accurate records.

A high school diploma and excellent interpersonal skills are required; billing knowledge is a plus. This role emphasizes compassionate hospitality and teamwork in a fast-paced environment.

Qualifications

• Two years of experience in a medical front office or customer service setting.
• High School Diploma or equivalent required.
• Bonus points for medical/insurance billing knowledge.

Responsibilities

• Greet patients on arrival and handle check-in/check-out with courtesy.
• Answer incoming calls and gather information to determine callers’ needs.
• Use patient queuing to inform waiting times and improve visit efficiency.
• Record charges and payments, support billing, and prepare daily deposits.

Skills

Customer service

Interpersonal communication

Organizational skills

Education

High School Diploma

Job description

FastMed in Roxboro, NC is seeking a full-time Admin Support Worker to greet patients, manage check-in and check-out, and ensure a smooth first impression at the clinic. You will handle calls, collect patient information, and support the front desk with accurate records.

A high school diploma and excellent interpersonal skills are required; billing knowledge is a plus. This role emphasizes compassionate hospitality and teamwork in a fast-paced environment.