Patient Experience Advocate (Front Desk)

Fastmed; Greenville (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay with quarterly IncentR

Generous paid vacation & sick time

Medical, dental, vision benefits

401(k) with company match

Job summary

FastMed is seeking a Patient Services Advocate in Greenville, NC to deliver exceptional patient experiences from check-in to check-out.

You will greet patients, answer calls, manage queues, collect feedback, and support billing with daily deposits and reconciliations. A high school diploma or equivalent is required, with about two years in a medical front office or customer service setting preferred.

Qualifications

• Two years’ experience in a medical front office or customer service setting preferred.
• Bonus points for medical/insurance billing knowledge.
• A high school diploma or equivalent is required.

Responsibilities

• Greet patients and answer incoming calls; gather information to determine needs and provide resolutions.
• Manage patient queuing and inform waiting times to ensure efficient visits.
• Assist with patient feedback collection and billing-related tasks.
• Record charges and payments; prepare daily deposit and reconciliation log.

Skills

Customer service

Front office experience

Interpersonal communication

Organizational skills

Education

High school diploma or equivalent

Job description

FastMed is seeking a Patient Services Advocate in Greenville, NC to deliver exceptional patient experiences from check-in to check-out.

You will greet patients, answer calls, manage queues, collect feedback, and support billing with daily deposits and reconciliations. A high school diploma or equivalent is required, with about two years in a medical front office or customer service setting preferred.