Patient Experience Concierge

Mass General Brigham; Oak Bluffs (MA); On-site; USD 26,000 - 55,000; Full time

Job summary

Mass General Brigham is seeking a Patient Ambassador to greet and assist patients, visitors, and staff at Martha’s Vineyard Hospital. You will screen arrivals, provide directions, and coordinate with departments to ensure smooth patient flow. The role emphasizes courteous service, privacy, and clear communication in a busy hospital setting.

High School diploma required; 0-1 year experience preferred. Onsite position with rotating shifts; pay range listed hourly.

Qualifications

• Customer service experience preferred.
• Excellent oral and written communication skills.
• Able to interact professionally with diverse populations.

Responsibilities

• Greets patients, family and staff in a courteous, professional manner.
• Screens and directs patients and visitors per procedures.
• Provide information about hospital services and locations with clear directions.

Skills

Customer service

Communication

Teamwork

Problem solving

English proficiency

Education

High School Diploma or equivalent

Job description

Mass General Brigham is seeking a Patient Ambassador to greet and assist patients, visitors, and staff at Martha’s Vineyard Hospital. You will screen arrivals, provide directions, and coordinate with departments to ensure smooth patient flow. The role emphasizes courteous service, privacy, and clear communication in a busy hospital setting.

High School diploma required; 0-1 year experience preferred. Onsite position with rotating shifts; pay range listed hourly.