Patient Experience Ambassador

Mass General Brigham; Newton (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham is seeking a patient service liaison at Newton-Wellesley Hospital to enhance the patient and visitor experience. The role involves greeting patients, guiding them through the hospital, and resolving inquiries with empathy.

The position supports check-in/check-out and acts as a bridge between patients, families, and staff. Strong interpersonal and communication skills are essential, with prior customer service or healthcare exposure preferred.

Qualifications

• Strong interpersonal and communication skills with a focus on customer service.
• Ability to handle sensitive situations with empathy and professionalism.
• Proficiency with office software and basic administrative tasks.

Responsibilities

• Greet patients and visitors with a warm, professional demeanor.
• Assist with hospital navigation and directions to departments and services.
• Address and resolve patient inquiries and complaints in a timely manner.
• Support check-in/check-out processes and act as a liaison between patients, families, and staff.
• Inform patients about additional services and programs as appropriate.

Skills

Interpersonal skills

Communication

Customer service

Teamwork

Education

High School Diploma or Equivalent

Associate's Degree in Healthcare Administration preferred

Associate's Degree Related Field preferred

Tools

Microsoft Office Suite

Job description

Mass General Brigham is seeking a patient service liaison at Newton-Wellesley Hospital to enhance the patient and visitor experience. The role involves greeting patients, guiding them through the hospital, and resolving inquiries with empathy.

The position supports check-in/check-out and acts as a bridge between patients, families, and staff. Strong interpersonal and communication skills are essential, with prior customer service or healthcare exposure preferred.