Outdoor Patient Experience Ambassador

Mass General Brigham; Boston (MA); On-site; USD 23,000 - 33,000; Full time

Job summary

Mass General Brigham is seeking a customer service focused professional to enhance the patient and visitor experience at The General Hospital Corporation. This role acts as a liaison between patients, families, and hospital staff, delivering exceptional service and a welcoming environment.

Responsibilities include patient navigation, addressing concerns, and promoting a positive hospital image. Experience in healthcare customer service and strong communication are essential; outdoor/onsite work

Qualifications

• Experience in customer service, healthcare preferred.
• Strong interpersonal and communication skills.
• Ability to handle sensitive situations with empathy.
• Proficiency with office software and administrative tasks.

Responsibilities

• Enhance the overall patient and visitor experience in a healthcare setting.
• Serve as liaison between patients, families and hospital staff with clear communication.
• Assist with patient navigation and address inquiries and complaints promptly.
• Support check-in and check-out processes to ensure a smooth flow.
• Promote a positive hospital image through professional conduct.

Skills

Customer service

Interpersonal communication

Problem-solving

Office software

Team collaboration

Education

High school diploma or equivalent / Associate’s Degree in Healthcare Administration preferred

Tools

Microsoft Office Suite

Job description

Mass General Brigham is seeking a customer service focused professional to enhance the patient and visitor experience at The General Hospital Corporation. This role acts as a liaison between patients, families, and hospital staff, delivering exceptional service and a welcoming environment.

Responsibilities include patient navigation, addressing concerns, and promoting a positive hospital image. Experience in healthcare customer service and strong communication are essential; outdoor/onsite work