Patient Experience Concierge

JERSEY SHORE UNIVERSITY MEDICAL CENTER; Neptune Township (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Hackensack Meridian Health seeks a friendly Greeter to welcome patients and visitors and to serve as a bridge between patients and hospital staff. You will help clarify policies and services while guiding guests with courtesy and care.

You will support the team by gathering patient feedback and assisting in ensuring a smooth, respectful experience from arrival to departure across departments.

Qualifications

• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Responsibilities

• Serve as liaison between patient and hospital staff.
• Assist patients in interpreting hospital policies, procedures, and services.
• Assist manager in gaining awareness of patients' perceptions of the hospital experience.

Skills

Communication skills

Computer skills

Tools

Microsoft Office

Google Workspace

Job description

Hackensack Meridian Health seeks a friendly Greeter to welcome patients and visitors and to serve as a bridge between patients and hospital staff. You will help clarify policies and services while guiding guests with courtesy and care.

You will support the team by gathering patient feedback and assisting in ensuring a smooth, respectful experience from arrival to departure across departments.