Patient Experience Ambassador

Hackensack Meridian Health; Neptune Township (NJ); On-site; USD 21,000 - 26,000; Full time

Job summary

Hackensack Meridian Health is seeking a Greeter to serve as a liaison between patients and hospital staff, helping patients interpret policies, procedures, and services and assisting managers with understanding patient perceptions. The role emphasizes clear communication and customer service in a healthcare setting.

In this position you will support a collaborative team and contribute to a positive patient experience by resolving concerns and guiding guests through hospital processes while

Qualifications

• Excellent written and verbal communication skills.
• Proficient computer skills including Microsoft Office and Google Suite.

Responsibilities

• Assist patients in interpreting hospital policies, procedures, and services.
• Assist manager in gaining awareness of patient's perceptions of the hospital experience.

Skills

Communication skills

Computer skills

Tools

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health is seeking a Greeter to serve as a liaison between patients and hospital staff, helping patients interpret policies, procedures, and services and assisting managers with understanding patient perceptions. The role emphasizes clear communication and customer service in a healthcare setting.

In this position you will support a collaborative team and contribute to a positive patient experience by resolving concerns and guiding guests through hospital processes while