Wellness Center Concierge & Patient Experience Host

Hackensack Meridian Health; Clark (NJ); Hybrid; USD 22,000 - 29,000; Full time

Job summary

Hackensack Meridian Health Inc. is seeking a Wellness Center Ambassador to warmly greet patients and visitors, assist with wayfinding, and support a positive, personalized experience at the Wellness Center.

Responsibilities include clerical tasks, patient check-in, and assisting with quick registrations or scheduling while maintaining professionalism in a fast-paced environment.

Qualifications

• High School diploma, GED, or equivalent.
• Minimum of one year of working experience.

Responsibilities

• Greet patients/visitors and assist with directions and check-in.
• Provide clerical support to ensure a positive patient experience.
• Assist with quick registration or scheduling as needed.

Skills

Customer service

Interpersonal communication

Multitasking

Problem solving

Independent

Computer skills

Education

Associate degree

Bachelor's degree

Tools

Matrix reporting environment

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Wellness Center Ambassador serves as a welcoming host for the patients that visit the Health and Wellness Center. This position welcomes guests and greets them upon arrival, supports wayfinding as needed, provides clerical support to ensure a positive and tailored experience, checks in the patient or, when required, helps with a quick registration or scheduling. The Wellness Center Ambassador ensures the patient/visitor has a positive and cohesive experience throughout their visit.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of one year of working experience.
• Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
• Computer skills.
• Past experience with Matrix reporting environment

Education, Knowledge, Skills and Abilities Preferred:

• Associate's and/or Bachelor's degree.
• Minimum of one year of experience in front desk/reception or hospitality experience
• Patient Advocacy Certification.
• Bilingual.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!