Patient Experience Concierge

Towne; Mission Viejo (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park is seeking a Patient Care Concierge to support hospital departments with exceptional hospitality and nonclinical assistance. The role emphasizes greeting patients, guiding visitors, and contributing to a positive patient experience throughout their stay.

Responsibilities include patient sitting, transport, discharge support, and equipment handling, under the guidance of Guest Services. A high school diploma, background check, HIPAA training, and strong communication skills are

Qualifications

• Must read and write Standard English.
• Excellent verbal and written communication skills.
• Strong interpersonal communication abilities.
• Able to perform basic arithmetic and time/motion tasks.

Responsibilities

• Greet patients and visitors promptly and professionally.
• Provide wayfinding and information services to guests.
• Answer phones and relay messages per Towne Park standards.
• Assist with patient sitting, transport, and discharge support as needed.
• Maintain equipment and assist with porter duties as required.
• Remain composed under pressure while ensuring patient confidentiality.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Education

High school diploma or GED

Tools

Computer literacy

Job description

Towne Park is seeking a Patient Care Concierge to support hospital departments with exceptional hospitality and nonclinical assistance. The role emphasizes greeting patients, guiding visitors, and contributing to a positive patient experience throughout their stay.

Responsibilities include patient sitting, transport, discharge support, and equipment handling, under the guidance of Guest Services. A high school diploma, background check, HIPAA training, and strong communication skills are