Patient Experience Concierge

Hispanic Alliance for Career Enhancement; Indianapolis (IN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, and vision coverage

Paid time off

Job summary

The Hispanic Alliance for Career Enhancement is seeking a Welcome Coordinator to create an inclusive environment for our patients. This role involves managing administrative tasks, welcoming guests, and ensuring a seamless experience for all who visit our clinic.

Applicants should have strong computer skills and fluency in the languages spoken by our community, and a preference for those with customer service experience. The position offers full-time hours and a competitive pay range.

Qualifications

• Experience in a customer service setting strongly preferred.
• Must have US work authorization.
• A welcoming and nurturing attitude toward our patient population.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Scheduling/rescheduling appointments within the electronic medical records platform.

Skills

Strong computer skills

Professional phone etiquette

Fluency in Spanish, Polish, Russian, or other languages

Education

Some college preferred

Tools

Google Suite

Job description

The Hispanic Alliance for Career Enhancement is seeking a Welcome Coordinator to create an inclusive environment for our patients. This role involves managing administrative tasks, welcoming guests, and ensuring a seamless experience for all who visit our clinic.

Applicants should have strong computer skills and fluency in the languages spoken by our community, and a preference for those with customer service experience. The position offers full-time hours and a competitive pay range.