Patient Experience Concierge

CVS Health Corporation; Greenville (SC); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

Oak Street Health in Greenville, SC is seeking a Welcome Coordinator to create a warm, inclusive environment for patients to start their visit. You will manage check-in, collect co-pays, update records, and direct calls to support clinic operations.

The role requires strong computer and phone skills, fluency in relevant languages, and US work authorization. Some college is preferred, and a patient‑centered, flexible attitude is essential to thrive in a fast-paced care setting.

Qualifications

• Strong computer skills; basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.
• Experience in customer service setting strongly preferred.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Strong computer skills

Professional phone etiquette

Multilingual (Spanish, Polish, Russian

Education

Some college

Tools

Google Suite

Job description

Oak Street Health in Greenville, SC is seeking a Welcome Coordinator to create a warm, inclusive environment for patients to start their visit. You will manage check-in, collect co-pays, update records, and direct calls to support clinic operations.

The role requires strong computer and phone skills, fluency in relevant languages, and US work authorization. Some college is preferred, and a patient‑centered, flexible attitude is essential to thrive in a fast-paced care setting.