Concierge & Executive Patient Service Coordinator

Henry Ford Health; Detroit (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Henry Ford Health in Detroit seeks a professional Concierge & Executive Patient Service Coordinator to serve as the primary contact for patients and executives, delivering compassionate service while handling complex administrative duties.

You will greet visitors, manage appointments, coordinate travel for executives, document interactions in EHR, and work with clinical staff to ensure smooth scheduling and HIPAA-compliant care.

Qualifications

• Proven customer service experience in healthcare or professional services.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency with electronic health records (EHR) and medical office software.
• Knowledge of HIPAA regulations and patient confidentiality.
• Ability to stay calm and professional in high-pressure situations.
• Strong interpersonal skills with empathy and patience.
• Attention to detail and accurate documentation.
• Proficiency with MS Office and standard office equipment.

Responsibilities

• Greet patients and visitors with professionalism and warmth, guiding them throughout the facility.
• Coordinate and manage patient appointments, scheduling, and calendar management for executives and physicians.
• Answer and route calls and emails with efficiency and courtesy, prioritizing urgent matters.
• Maintain patient records and documentation with HIPAA adherence.
• Assist patients with check-in, insurance verification, and paperwork.
• Resolve patient concerns and escalate complex issues when needed.
• Manage multiple tasks while maintaining accuracy and organization.
• Coordinate care with clinical and administrative teams.
• Provide executive support including travel arrangements and meeting coordination.
• Utilize EHR and medical software to document interactions and manage information.

Skills

Customer service in healthcare

Verbal & written communication

Organizational skills

EHR proficiency

HIPAA knowledge

Calm under pressure

Interpersonal skills

Attention to detail

MS Office

Collaboration

Professional demeanor

Bilingual (English/Spanish)

Tools

EHR systems

Microsoft Office

Job description

We are seeking a professional and empathetic Concierge & Executive Patient Service Coordinator to join our healthcare organization in Detroit, United States. In this role, you will serve as the primary point of contact for our patients and executives, delivering exceptional service while managing complex administrative responsibilities. You will combine organizational excellence with genuine care to ensure every patient interaction reflects our commitment to outstanding healthcare service.

• Greet patients and visitors with professionalism and warmth, providing directions and assistance throughout the facility
• Coordinate and manage patient appointments, scheduling, and calendar management for executive staff and physicians
• Answer and route incoming calls and emails with efficiency and courtesy, prioritizing urgent matters appropriately
• Maintain detailed patient records and documentation while ensuring strict adherence to HIPAA regulations and confidentiality standards
• Assist patients with check-in procedures, insurance verification, and administrative paperwork
• Resolve patient concerns and complaints promptly, escalating complex issues to appropriate management when necessary
• Manage multiple tasks simultaneously while maintaining attention to detail and organizational accuracy
• Communicate effectively with clinical and administrative staff to coordinate patient care and scheduling needs
• Maintain a clean, welcoming, and organized reception and concierge area
• Provide personalized support to executive staff, including travel arrangements, meeting coordination, and special requests
• Utilize electronic health records (EHR) systems and medical office software to document interactions and manage information
• Anticipate patient and staff needs, proactively offering assistance and solutions

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Qualifications

• Proven customer service experience in a healthcare or professional services environment
• Excellent verbal and written communication skills with the ability to interact professionally with diverse populations
• Strong organizational and time management abilities with demonstrated capacity to prioritize multiple responsibilities
• Proficiency with electronic health records (EHR) systems and medical office software
• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality
• Ability to remain calm and professional in high-pressure situations
• Strong interpersonal skills with genuine empathy and patience
• Attention to detail and accuracy in documentation and record-keeping
• Proficiency with Microsoft Office Suite and standard office equipment
• Ability to work collaboratively with clinical and administrative teams
• Professional demeanor and appearance
• Preferred: Bilingual capabilities (English and Spanish)
• Preferred: Previous experience in a concierge or executive support role
• Preferred: Familiarity with medical terminology and healthcare operations

Additional Information

What We Offer

At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join a team where your contributions make a meaningful impact on patient care and community health.