Patient Experience & Guest Services Specialist

Atrium Health; Charlotte (NC); On-site; USD 19,000 - 30,000; Full time

Job summary

Atrium Health in Charlotte, NC is seeking a Guest Relations associate to assist guests, families, and staff throughout the hospital. You will guide visitors to patient locations, amenities, and departments, and respond to inquiries with courtesy and clarity.

The role emphasizes professional communication, teamwork, and adherence to notary procedures for Healthcare Power of Attorney and Living Wills. A high school diploma is required; a bachelor's degree is preferred; candidates should be

Qualifications

• Excellent customer service and communication skills.
• Ability to assist patients and families and coordinate referrals.
• Ability to work in a fast-paced healthcare environment.

Responsibilities

• Assist guests with directions and locating amenities.
• Communicate clearly with patients, families, and staff; address concerns.
• Monitor waiting areas for safety and cleanliness.
• Provide referrals and coordinate services per patient needs.
• Notarize Healthcare documents in accordance with state laws.
• Support emergency and crisis response activities.
• Document services provided and assist with program evaluation.

Skills

Guest service

Clear communication

Customer-focused

Teamwork

Notarization experience

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Notary Public

Job description

Atrium Health in Charlotte, NC is seeking a Guest Relations associate to assist guests, families, and staff throughout the hospital. You will guide visitors to patient locations, amenities, and departments, and respond to inquiries with courtesy and clarity.

The role emphasizes professional communication, teamwork, and adherence to notary procedures for Healthcare Power of Attorney and Living Wills. A high school diploma is required; a bachelor's degree is preferred; candidates should be