Patient Concierge & Front Desk (Part‑Time)

aah; Council Oaks (NC); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health’s Atrium Health Union – Guest Services is seeking a part-time front desk assistant in North Carolina. The role involves greeting patients and visitors, assisting with directions, and coordinating shuttle requests. Weekend work and some weekdays are required.

Candidates should have a High School diploma and customer service experience; computer and data entry skills are necessary. Benefits are available for eligible staff, with a comprehensive total rewards program.

Qualifications

• High School education required.
• Customer service experience required.
• Computer and data entry skills required.
• Prior experience in healthcare preferred.

Responsibilities

• Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
• Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
• Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
• Answers incoming calls in a courteous and helpful manner.
• Communicates transportation requests to Shuttle Service, using two-way radio.
• Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
• Keeps front desk area neat, organized and free of clutter.
• Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
• Directs volunteers assigned to work at the front desk, utilizing them as needed.

Skills

Customer service

Phone etiquette

Communication

Education

High School diploma

Tools

Computer skills

Data entry

Job description

Advocate Health’s Atrium Health Union – Guest Services is seeking a part-time front desk assistant in North Carolina. The role involves greeting patients and visitors, assisting with directions, and coordinating shuttle requests. Weekend work and some weekdays are required.

Candidates should have a High School diploma and customer service experience; computer and data entry skills are necessary. Benefits are available for eligible staff, with a comprehensive total rewards program.