Patient Experience Concierge

Heart Hospital of Austin; Austin (TX); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

401(k) Match

Tuition Assistance

Paid Time Off

Job summary

Heart Hospital of Austin is seeking a Concierge to warmly greet patients, families and visitors, escorting them as needed and providing clerical support within a dynamic hospital environment.

You will work closely with clinical and administrative teams to ensure patient comfort, accurate information flow and timely updates to families, while upholding the hospital’s standards for professionalism and responsiveness.

Qualifications

• High school diploma or GED required.
• Strong customer service skills and ability to work with minimal supervision.

Responsibilities

• Greets patients, families and visitors arriving at the hospital and escorts them as needed.
• Performs clerical duties and maintains departmental records.
• Wheels/assists with patient discharges and handles mail, deliveries and sign-in/out processes for visitors.
• Collaborates with other departments to ensure patient and family needs are met.
• Maintains awareness of wait times, Code colors, and disaster procedures.

Education

High School Graduate / GED

Job description

Heart Hospital of Austin is seeking a Concierge to warmly greet patients, families and visitors, escorting them as needed and providing clerical support within a dynamic hospital environment.

You will work closely with clinical and administrative teams to ensure patient comfort, accurate information flow and timely updates to families, while upholding the hospital’s standards for professionalism and responsiveness.